It's normal to ask questions, especially when the discounts that you see are so good! Here are some of the most common questions that we are asked and their answers. If you want to ask something else then contact us.
Who are we?
We are a small group of people dedicated to finding popular and proven products on the web and then selling them at prices better than anyone else. You can read more about our proprietors story on our about us page.
Because we are online-only we save a lot of money on premises rental that we can use to create product discounts.
We only offer 7-14 day delivery by UPS or FedEx. We do not offer 'next day' or 'super-fast' shipping because this adds a lot to the price. Even if another retailer offers 'free next day delivery' they have already priced that expensive shipping into the product price and they pass that onto you.
Because our delivery times are typically between 7 and 14 days we can offer genuine savings to our customers that other retailers can't. You have to wait a little while for our products, but you save money at the same time!
Why Are Your Prices So Good?
We cut out all of the things that make products expensive to consumers. Our prices can beat other stores for four main reasons.
- We cut out the middle man and source our products direct from the manufacturer
- We only offer 7-14 day shipping by FedEx or UPS because it's the best service at the best price
- We are a small team so your business really does matter to us
- We do not have a physical store because we only operate on the internet
Are Your Products Genuine or Counterfeit (fake)?
Where we state the Brand of the product then it is the genuine article and not a counterfeit copy or a fake. Sometimes we sell generic products or lesser known Brands. These will also be genuine articles and not copies.
Do You Have Any Quality Control?
Yes, all of our products are carefully evaluated and tested to make sure that they meet the high standards we and our customers expect. We want great reviews so we will never sell you junk! This is not the place to buy cheap junk products
Warranty & Returns
Do Your Products Have A Warranty?
Yes, each product has it's own warranty terms which depend upon the category of the product. The warranty can range from 30 days up to 1 year. Please check the specific product page for the warranty terms of that product.
Can I Return The Product & Get a Refund?
Yes, you can return the product up to 30 days under certain conditions. To find out more, please read our returns policy
Shipping and Delivery
Where is my product?
When you placed your order, you should have received an email with a shipping tracking number enclosed. If you did not receive this email or have lost it, then please contact us stating your order number.
Why has my order not arrived yet?
Because we offer the best prices, we can only offer 7-14 day deliver times. This means that we do not build expensive shipping charges into our prices. You can use your order tracking number to find out where your order is. If after 14 days your product has still not arrived then please do contact us.
Why do you not offer next day delivery?
We decided that to offer the best prices, we should cut out all of the 'fat' in a product. That also meant offering the cheapest shipping available. Free shipping from other retailers usually means that they are marking up their products to offer so-called 'free shipping'. We genuinely pass on or savings to our customers and that includes shipping costs.
Is shipping really free worldwide?
Yes, because we only offer the cheapest International shipping available we are able to pass this saving to our customers and offer 100% free shipping. This does mean that you have to wait 7-14 days for your item to arrive. However, you can be assured that we have passed that saving onto you.
Do you only have 7-14 day shipping times?
Yes, because our prices are so low we decided to pass all of the savings in our products supply chain to our customers. That also means lowering shipping charges to Zero but with a 7-14 day delivery time.